At Dream Yard Oasis, we stand behind every product we sell. However, we understand that sometimes you may change your mind or find that the item you ordered isn’t quite what you expected. That’s why we proudly offer our Easy Returns policy.
If you decide to return an item for any reason within 30 days of receiving your order, simply reach out to us via email with your order number. Our customer service team will provide you with clear instructions on how to process your return.
It’s important to note that you will be responsible for returning the item(s) at your own shipping expense. Once we receive and inspect the returned item(s) at our warehouse, we will send you a notification via email confirming that we have processed your return payment.
To be eligible for a refund, items must be returned in "Like New" condition with all original packaging and accessories included. "Like New" means that the products should not display any signs of wear. Items returned with visible damage or wear may not be accepted, and refunds will not be issued for such returns.
If you received a damaged product, please make a note of the damage when signing for delivery and email us photos the same day at the provided contact address. Dream Yard Oasis will cover the shipping costs for defective or incorrect merchandise.
Remember to keep all the original packaging for items you wish to return. All returns must be authorized by our customer service team before being processed, ensuring a smooth experience for you.
If you need to cancel an order, please contact our customer service as soon as possible to avoid any return shipping fees. Full refunds can be provided for cancellations made before shipment. However, orders canceled after shipment will follow our standard 30-Day Return Policy and will incur shipping costs for returns.
Be sure to check the product descriptions for any specific return policy details, as some vendors or products may have different return terms. Products marked as certified pre-owned or used are not eligible for returns.
At Dream Yard Oasis, we only sell to customers who intend to use the item(s) for their entire economic life. Therefore, orders intended for one-time or temporary use—including trade shows or promotional events—are not eligible for returns.
For further details on shipping and returns, please refer to our FAQ page. We aim to make your shopping experience positive and hassle-free!