At Dreamy Yard Oasis, we believe that shopping should be hassle-free, which is why we offer FREE shipping on all orders to customers within Canada. No fine print, no extra charges—just simple and straightforward service.
Order Confirmation:
Once you place your order, you will receive a confirmation email. This means we've successfully processed your order and pre-authorized your credit card for the purchase. We then check our inventory to ensure that your items are in stock and ready for immediate shipment. If a product is on back-order or unavailable, we will void the pre-authorization and contact you via email to discuss alternate arrangements.
Order Shipment:
If your items are in stock and your credit card is charged, we aim to ship your order within three business days. You will receive a shipping confirmation email within 24 hours of your order leaving our warehouse. If you do not receive a shipping confirmation within four business days, please reach out to us at contact@dreamyardoasis.com.
International Orders:
We are happy to ship our fantastic products internationally. However, please note that our products are designed for the North American market. Electrical items may require a 110V or 240V system to function properly and are not generally certified under other countries' safety standards. Due to varying product dimensions, we encourage you to request an updated shipping quote for international delivery.
Damages:
Upon receiving your order, inspect the packaging carefully. If you notice any damage, please note it when signing for delivery or refuse to accept the package. If you accept delivery and later discover damage, take clear photos of the damaged packaging and items. Email these photos to contact@dreamyardoasis.com, then visit our Returns page to file your return claim online.